Process Optimization Training
For Efficient Mobile Network Operations

The Challenge: NGN

Transition from network-centric operators to customer-centric organizations
Introduction of new architectures without impact on current service delivery
Introduction of competitive services in short cycles
Ongoing high competition in wireless voice and data between operators
Appropriate OPEX & CAPEX

This results in a need for stable platforms, efficient management of interconnected subsystems, an optimum usage of resources and a minimum of system downtimes. To nesure these requirements, your organization needs optimized Network Management Processes, appropriate tools and best skilled O&M Staff .

Our Offer

A modular 5-days workshop provides you with optimization possibilities of 11 core mobile network management processes. Based on real network experiences, a non-academic approach provides you with the becessary background, case studies, check lists and best practice examples with a high relevance for your daily network management work. As this training is delivered at your premises it can be tailored according to your specific needs.

Your Benefit

You will know how a well-governed network management immediately benefits in operating cost reduction, how to increase customer satisfaction due to a higher network availability and how to improve time-to-market times related to new service launches. Thus, you can increase competitive agility of your company over the long-term. Objectives in details:

Have a better capacity management understanding
Have a better incident management understanding and minimize impact of problems
Retrieve customer satisfaction score / rating
Clearer adherence to service levels
Maintaining availability and reliability of network operation
Providing availability cost effectively
Proactively addressing availability improvements where needed

Course Content

Capacity Management
Availability Management
Incident Management
Problem Management
Configuration Management
Trouble Ticketing

Release Management
Testing & Measurements
Change Management
Escalation Management
Service Level Management

Experts at your disposal...

This course has been developed and is exclusively delivered by
Alcatel Lucent Network Services, one of the global key players
for Network Management Outsourcing Projects.

For more details, please click here >>.